The coronavirus outbreak within the UK is a developing situation.
We are closely monitoring events and will follow British Government guidance as it becomes available.
If there is no Government advice against travel to your destination, you’re free to make the choice not to go, but there's no obligation on the holiday home owner to give you a refund. Normal cancellation charges will apply.
In some circumstances the holiday home owner may be willing to offer you a refund, partial refund or alternative dates.
Please contact the holiday home owner to discuss any concerns you have or if you need to make any changes to your booking.
If the Government does impose mandatory travel restrictions we will update the information on this page accordingly.
9th June 2020
See Below Latest Statement from the Site Owners
Updated 9th June 2020
Since I last wrote to you, much has changed, and the mood of the country has firmly switched to reopening the country and doing so safely. To this end, the Government has clearly stated hospitality and leisure of all types will reopen in a phased and safe manner from 4th July.
That is the date we are targeting and when we expect to be able to welcome you back on park;
As you know the date is not set in stone (and parks in England, Scotland and Wales may open at different times), and we are still awaiting the legal permission to reopen our parks from the authorities and will keep you posted if the date is changed by Government.
Our parks provide a great place to escape the busy world and provide a safe place for families and friends to come together and have fun and relax. To this end, the health and safety of our employees, holiday home owners and holiday makers is our top priority and throughout lockdown we have been working closely with sector trade bodies, other holiday park operators, senior health and safety executives and government advisers to develop operational protocols (rules and ways of working) which are the ‘industry benchmark’. This work has guided the necessary changes you will notice when you arrive, which include:
Please watch this short video which explains the steps we are taking - Click here.
All our staff, will be undertaking additional intensive training on these operating protocols. As you know UK holiday parks are already ideally designed for social distancing (for example caravans and lodges are at least five meters apart) and combined with these measures, I hope you feel reassured that your stay with us will be safe and enjoyable.