Coronavirus: Information relating to bookings

The coronavirus outbreak within the UK is a developing situation. 

We are closely monitoring events and will follow British Government guidance as it becomes available.

If there is no Government advice against travel to your destination, you’re free to make the choice not to go, but there's no obligation on the holiday home owner to give you a refund. Normal cancellation charges will apply.

In some circumstances the holiday home owner may be willing to offer you a refund, partial refund or alternative dates. 

Please contact the holiday home owner to discuss any concerns you have or if you need to make any changes to your booking.

If the Government does impose mandatory travel restrictions we will update the information on this page accordingly.

Last updated:

 9th June 2020

See Below Latest Statement from the Site Owners

Owner Update

Updated 9th June 2020

Dear owner,

4th July parks reopening

Your park team is very much looking forward to seeing you again. They have been working incredibly hard ensuring your park is at its best from the first moment you can gain access, and we are all hoping the sun makes another appearance, so that your return is a warm and sunny one.

Since I last wrote to you, much has changed, and the mood of the country has firmly switched to reopening the country and doing so safely. To this end, the Government has clearly stated hospitality and leisure of all types will reopen in a phased and safe manner from 4th July.

That is the date we are targeting and when we expect to be able to welcome you back on park;

  • 4th July: Holiday home owners back on park from 12 noon when we will open the parks
  • Holiday home owners operating sub-let or private lettings will be able to gain access to their caravan to prepare the accommodation but lettings to holiday makers will only be permitted from 6th July.
  • 6th July: Holiday makers allowed on park from 12 noon.

As you know the date is not set in stone (and parks in England, Scotland and Wales may open at different times), and we are still awaiting the legal permission to reopen our parks from the authorities and will keep you posted if the date is changed by Government.

Welcome back

Our parks provide a great place to escape the busy world and provide a safe place for families and friends to come together and have fun and relax. To this end, the health and safety of our employees, holiday home owners and holiday makers is our top priority and throughout lockdown we have been working closely with sector trade bodies, other holiday park operators, senior health and safety executives and government advisers to develop operational protocols (rules and ways of working) which are the ‘industry benchmark’. This work has guided the necessary changes you will notice when you arrive, which include:

  • Social distancing measures in all venues, and visible one-way system around park
  • Enhanced cleaning and hygiene procedures for restaurants and shared spaces
  • Additional pop-up handwashing/sanitization facilities will also be provided
  • Park shops encouraging contactless transactions, queue management systems and sanitation of baskets and trolleys (as you will have experienced in supermarkets).
  • Our venues will be operating on reduced capacities in all areas to ensure correct social distancing, with all food being served directly to tables. Takeaways will be delivered to a collection point so they can be enjoyed in your caravan or lodge
  • A range of leisure and entertainment facilities will run at a reduced capacity
  • Asking you to only enter a caravan or lodge if you are staying there, although we hope you will enjoy meeting your friends and family on verandas and grass areas in the fresh air.

Please watch this short video which explains the steps we are taking - Click here.

All our staff, will be undertaking additional intensive training on these operating protocols. As you know UK holiday parks are already ideally designed for social distancing (for example caravans and lodges are at least five meters apart) and combined with these measures, I hope you feel reassured that your stay with us will be safe and enjoyable.